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Registering with a Service Provider

CHOOSING A PROVIDER

Both PatientAccess and Evergreen life offer the following services:

  • Book an appointment
  • Order repeat prescriptions
  • View medical records
  • View test results
  • Download app for mobile devices
  • Communicate with the GP practice

Not all the services are enabled by the Practice e.g. communicate confidentially with GPs online. Both providers use the EMIS database but they have different formats and offer different additional services and so you may prefer one over the other according to your circumstances. Both service providers can be used with a personal computer (via the SMC website or directly via the provider’s website) or as an app (downloadable from the provider’s website or via the Play Stores) on a smartphone or tablet.

Most of the service providers provide instruction videos or help centres to aid your use of their system. You may want to look at the videos or help centres (you do not need to sign in to see them) before deciding which service to use. For the PatientAccess video tutorials click on PatientAccess videos and, for their support, click on PatientAccess support. For the Evergreen Life help support, click on Evergreen Life help.

REGISTERING AND LOGGING ON WITH YOUR CHOSEN PROVIDER

To register and logon on to PatientAccess click on the link PatientAccess logon and for Evergreen Life click on the link Evergreen Life logon. Follow the instructions, inputting the account details provided when prompted. After initial registration, you can confirm an E-mail address for future sign ins.

PROBLEM SOLVING

Sometimes when you first try and Sign In a message comes up saying that the practice computer may be offline etc. and it does not accept your password. This happens if either the provider or the Stewart Medical Centre system is down at the time you try and register. You may get an E-mail a day or two later to say that your details had been passed to the practice and you can then log in. Sometimes, whilst you are registering, the system will go down for maintenance. You will then have to wait 30 minutes or so and then try and Sign in. Sometimes the app you are using may not work. If this is the case, you may still be able to get into the system via the website. Further help is given on the Patientaccess and Evergreen life websites.

CHANGING SERVICE PROVIDER

The registration E-mail issued by your practice will contain a linkage key. This key can only be used to link an account once, after which it is invalidated immediately. If you wish to change provider, you need to contact the Practice to request that they reset your online registration and issue a new letter to you with new codes. When the Practice resets your online registration, it will automatically remove any existing links to your record allowing you to register with a new provider.

 

Last updated: 16 December 2018

 

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