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Choosing a Service Provider

 

There are an ever-increasing number of service providers available offering some or all of the following services:

  • Booking an appointment
  • Ordering repeat prescriptions
  • Viewing medical records
  • Viewing test results
  • App available for smartphones and tablets
  • Advice about symptoms and when to seek medical attention

Please note, some providers offer and advertise services not yet available at the practice (e.g. online video consultations with a GP).

Please take your time to research the available options and select the service provider most closely aligned to your needs.  The linkage key included in your registration email from us can only be used to link an account once, meaning you can register with only one service provider at once.  If you decide to change provider, you will need to contact the Practice to request that they reset your online registration and issue a new email to you with new codes. When the Practice resets your online registration, it will automatically remove any existing links to your record allowing you to register with a new provider.

If you are looking to use on a PC or laptop to access our online services, two of the most popular service providers are PatientAccess and Evergreen Life.  Both of these also have Apps, should you also wish to use them on a smartphone or tablet.  To register with either of these providers, click on the underlined links above. 

The NHS has recently launched its own official App (available on smartphone or tablet devices only) providing all of the services listed above, as well as a wealth of information and advice about your health.  See here for more information.

 

 

PROBLEM SOLVING

Most of the service providers provide instruction videos or help centres to aid your use of their system. You may want to look at the videos or help centres (you do not need to sign in to see them) before deciding which service to use. For the PatientAccess video tutorials click on PatientAccess videos and, for their support, click on PatientAccess support. For the Evergreen Life help support, click on Evergreen Life help.

Sometimes when you first try and Sign In a message comes up saying that the practice computer may be offline etc. and it does not accept your password. This happens if either the provider or the Stewart Medical Centre system is down at the time you try and register. You may get an E-mail a day or two later to say that your details had been passed to the practice and you can then log in. Sometimes, whilst you are registering, the system will go down for maintenance. You will then have to wait 30 minutes or so and then try and Sign in. Sometimes the app you are using may not work. If this is the case, you may still be able to get into the system via the website. Further help is given on the Patientaccess and Evergreen life websites.

 

 

Last updated: 5 July 2019

 

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