Our Appointments System
We operate a pre-bookable appointment system for all routine appointments with the Doctors and the Practice Nurses. Surgeries are available every weekday from 8am to 6:30pm offering a mix of face to face and telephone appointments.
To book a daytime, evening or weekend appointment with one of our GPs, Practice Nurses or Healthcare Assistants, please telephone the surgery on 01298 22338. GP appointments and blood test clinics can also be booked online using the links below if you are registered for Online Access.
Our routine GP telephone appointments are scheduled for 10 minutes and their routine face to face appointments are 15 minutes. Face to face appointments with a nurse are 20 minutes long. If you have several issues that you wish to discuss with your clinician, you are advised to ask for a longer appointment when you book with our receptionists.
Because our Practice Nurses and Health Care Assistants have varying specialisms, their appointments can only be booked by telephone so that our receptionists can direct you to the correct nurse. In order to do this, they will ask for a brief reason for your appointment.
Patients with issues that are medically urgent will be assessed by same-day telephone triage by one of our on call Clinicans who will ensure that you are then seen, or receive advice from, the most appropriate healthcare professional.
In addition to our routine daytime appointments, Stewart Medical Centre patients can now access GP and Nurse appointments until 8pm on weekdays and on Saturdays, Sundays and Bank Holidays between 9am to 5pm. These appointments are offered at practices across Buxton and High Peak as part of the national Extended Access initiative to improve patient access to primary care services.
Appointments will be available at Stewart Medical Centre every Thursday evening, with appointments available on other weekday evenings at other local practices as follows:
|Monday||Arden House Surgery (New Mills) and Thornbrook Surgery (Chapel)|
|Tuesday||Buxton Medical Practice (Buxton) and Goyt Valley Medical Practice (Whaley Bridge)|
|Wednesday||Elmwood Medical Centre (Buxton) and Sett Valley Medical Centre (New Mills)|
|Thursday||Stewart Medical Centre|
|Friday||Offered between the practices listed above on a rotation basis*|
|3rd Saturday of each month||Stewart Medical Centre|
|Weekends||Provided in partnership with Derbyshire Health United at Buxton Hospital or New Mills Clinic*|
*Please call the surgery for information on which surgery is on duty.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Missed appointments make the wait for an appointment longer for everyone.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when you book and they will arrange this for you.
Please contact our Practice Secretaries if you would like a copy of your referral letter or have an enquiry about an enxisting referral.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will then need to rearrange your appointment (except in the event of an medical emergency that requires immediate attention).
It is our policy that a chaperone will be offered to all patients who are going to have an intimate examination during their consultation. If requested, a specially trained member of the practice staff will be present in the room during the examination to act as a chaperone.
Chaperones will be members of the nursing team or specifically trained members of the surgery team. If a trained chaperone is not available, you may be asked to rearrange your consultation.
Students, Foundation Doctors and GP Trainees
We are an active Training Practice and work hard to educate and enthuse the next generation of medics. Occasionally there will be undergraduate nursing and medical students from Sheffield University, Foundation Doctors from Macclesfield, and GP Trainees undertaking their GP placements with us.
Patients will be made aware if a student is going to be part of their consultation. Students are always closely supervised by GPs, and Foundation Doctors and GP Trainees have an assigned mentor each day to oversee their work.
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
A Doctor or Nurse may phone you prior to the visit to identify the severity of the problem so that we can plan and prioritise our home visits.
You can be visited at home by a community nurse if you are referred by your GP.
If you have recently had a baby or if you are newly registered with a GP and have a child under five, you should receive a home visit from a Health Visitor.
Text Reminder Service
If you have a mobile phone number saved to your recprds we will send text message reminders for any appointments.
Please remember to update your contact details with us when you change address, telephone number or email address.
If you would like to opt out of receiving all text messages, please contact Reception.