Patient Participation Group

Next PPG Meeting

We meet three times a year in the Lower meeting room of Buxton Methodist Church on the Market Square. Our meetings in 2025 will be:

Tuesday 4th February 2025, 12 - 1pm

Tuesday 3rd June 2025, 12-1pm

Tuesday 4th November 2025, 12 -1pm

 

All welcome!

WHO WE ARE & WHAT WE DO

Members of the Patient Participation Group (PPG) are volunteers who work with the practice to represent patients, offering views on the services and facilities that are provided.  Our feedback is taken seriously and our concerns are addressed by the practice.

The group also monitors Friends & Family Responses and, with the results from the annual National GP Survey, uses these to agree actions for improvements with the practice each year.

WHEN DO WE MEET AND HOW DO WE WORK?

We aim to meet with a partner and the assistant practice manager once every four months, usually in a room in the Methodist church on the Market Place. If you cannot attend but would like to stay in touch, you can join our E-mail list and we will send you the meeting documents and pass on, anonymously, any concerns/suggestions you may have to the practice. For the minutes of the two last meetings, please use the following links; 

Minutes of SMC PPG Meeting on 4 February 25

Minutes of SMC PPG Meeting on 3 September 24


Our way of working is detailed in our constitution available through the following link: PPG Constitution.

FUTURE PLANS

We value your opinions and hope to broaden our PPG over the coming months by recruiting as many new patients as possible. All members of the PPG group are sent all the meeting documents by email or post.

Elmwood patients are welcome to join our combined PPG, once the merger is complete, by emailing your contact details to smcvppg@gmail.com, by filling in our online form or using the paper PPG joining form in the surgery.  Together we really can make a difference and assist the practice with new initiatives and ideas and with a smooth transition to a combined practice.

Please feel free to share any comments or suggestions you may have either via our suggestion box in the waiting room or e-mail us at smcvppg@gmail.com. We will do our best to answer or put into practice your suggestions. Many thanks for your assistance.

 

Ways to Provide Feedback on Our Performance

 

ANNUAL GP SURVEY

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is posted out to over a million people across the UK. The results show how people feel about their GP practice. To find out how the Stewart Medical Centre compares with other practices click on GP patient survey. The site allows you to compare up to three practices at a time.

FRIENDS & FAMILY TEST

The NHS Friends and Family Test (FFT) was created to help service providers understand whether their patients are happy with the service provided or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS. The practice uses the accurx text messaging service to ask patients to complete the FFT after each appointment. Completion of the form, especially the supplementary questions, helps the practice improve its service.  If you wish to complete the form online, please click on Online Friends & Family Test.

COMMENTS OR SUGGESTIONS

Please send us your comments and suggestions by completing the online form Send us your comments or suggestions or the form in the surgery by the suggestion box. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person.