Self-Referral to physiotherapy
To self refer to physiotherapy, please phone the Physiotherapy Booking line on 01246 565050.
You will need to quote your NHS number so that they can find your details. If you do not know your NHS number, a member of our reception team will be happy to find it for you, or you can use the Find your NHS number service on the NHS website.
Self Referral to Podiatry
Patients can self refer to podiatry at the Bath Road clinic by calling 01298 79251.
Referral for Specialist Care or Assessment
If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.
You will receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.
To track your e-Referral you will need the following details to log into the e-Referral website:
- Your date of birth
- Reference number – this will be on the first page of your letter
- Password – this will be on the second page of your letter
To track an e-Referral, click here.
If you have any queries regarding an existing referral our Secretaries Sue Todd and Sue Weston will be happy to help. You can reach them by calling the surgery on 01298 22338 and asking to speak with them.
Referral Waiting Times
Many hospital departments have high waiting times at present. You can check the average waiting time for many of these specialities using the links below:
Stepping Hill - Please note that Stepping Hill will no longer give out waiting times to us and this is our only source of information.
In exceptional cases where the situation becomes urgent whilst you are waiting for an appointment, a GP would need to send an 'expedite letter' to explain the urgency of your condition. This should be discussed with our Secretaries in the first instance, and a follow-up routine GP appointment may be necessary.
2 Week Wait and Urgent Referrals
If your GP sends you for tests to rule out or investigate a possible cancer disgnosis, you will be referred on the national '2 week wait' pathway to the nearest hospital accepting urgent referrals. Our Secretaries will be in touch by letter or text message to let you know that the referral has been made, and to where. You should then hear from the hospital within one week to offer you an appointment within 2 weeks of your referral.
If you haven't heard from the hospital within a week of your referral, please contact our Secretaries Sue and Sue who can follow this up for you.
We understand that a 2 week wait referral can be a cause of real worry to patients. It may be reassuring to know that more than 9 out of 10 patients referred on the 2 week wait pathway are not found to have cancer.
The leaflet Your Urgent Referral Explained has some useful information about the process and what to expect from a 2 week wait referral.